ICT Services Support Portal

Reminder: If you’re experiencing any issues, please remember to restart your device before joining Live Chat. This can often resolve connectivity problems and improve performance. Thank you.

GP IT Live Chat is closed. We are next open on Thursday at 10:00 BST

For all incidents and requests please use the IT Service Desk Portal https://sunrise-saas.com/tameside/web/SContacts/.

For high or critical priority incidents please call the IT Service Desk on 0161 922 6969.

Important Messages

Signing Out of PCs and Laptops

We would like to remind all users of the importance of signing out completely from your PC or laptop at the end of your session, rather than simply switching users. Failing to sign out can lead to security risks and slow performance issues including the following:

• Devices may experience slow performance issues due to multiple active sessions
• IT updates or system processes may not apply correctly

To ensure security and optimal performance, all users must sign out completely when they have finished using a PC or laptop.

Please follow the steps below to sign out properly:
1. Click the Start menu (Windows icon on the taskbar)
2. Select your profile icon (usually at the bottom of the Start menu)
3. Click Sign out

Alternative method:
1. Press Ctrl + Alt + Delete on your keyboard
2. Select Sign out from the options displayed

Managers are asked to ensure this message is shared with their teams and that all staff understand and follow this process.