ICT Services Support Portal
Thanks for contacting ICT Live Chat. You’re currently in a queue, and one of our technicians will be with you as soon as possible. If your query is general or non-urgent and you don’t need to speak directly with a technician, please log a ticket via the Service Desk Portal (available on all Trust computer desktops). A member of the team will get back to you as soon as possible. To help us provide the best possible support for everyone: Please avoid starting multiple Live Chat sessions for the same issue, as this can slow down our response times. If we don’t receive a response within 4-5 minutes, we may need to close the chat to help manage the queue, particularly during busy periods (08:00-11:00 and 14:00-16:00). If this happens, simply start a new chat, and we’ll be happy to continue helping you. Thank you for your patience and understanding.
- GP IT Live Chat is closed. We are next open on Monday at 10:00 BST
For all incidents and requests please use the IT Service Desk Portal https://sunrise-saas.com/tameside/web/SContacts/.
For high or critical priority incidents please call the IT Service Desk on 0161 922 6969.
Important Messages
- Signing Out of PCs and Laptops
We would like to remind all users of the importance of signing out completely from your PC or laptop at the end of your session, rather than simply switching users. Failing to sign out can lead to security risks and slow performance issues including the following:
• Devices may experience slow performance issues due to multiple active sessions
• IT updates or system processes may not apply correctly
To ensure security and optimal performance, all users must sign out completely when they have finished using a PC or laptop.
Please follow the steps below to sign out properly:
1. Click the Start menu (Windows icon on the taskbar)
2. Select your profile icon (usually at the bottom of the Start menu)
3. Click Sign out
Alternative method:
1. Press Ctrl + Alt + Delete on your keyboard
2. Select Sign out from the options displayed
Managers are asked to ensure this message is shared with their teams and that all staff understand and follow this process. - The new Self-Service Password Reset (SSPR) tool, is available to help you securely reset the password used to sign in to your Trust PC or laptop, access your Trust email, and other Trust systems and applications. It also enables you to unlock your account if it becomes locked.
This service has been introduced to make managing your account easier, quicker, and more convenient, allowing you to regain access to your account without contacting the ICT Service Desk.
Important Action Required – User Enrolment
To use the SSPR tool, you will need to complete the enrolment process by registering your details. The enrolment user guide can be found here: https://sunrise-saas.com/tameside/web/SContacts/?ID=KBI000010
Please note: The SSPR tool is only available for individual user accounts. Generic or shared accounts cannot be enrolled. (for example, ward or departmental accounts such as Ward.41)